Sprout Social is a social media management platform with a comprehensive set of features. Their social engagement product offers some great automation features. It includes a bot builder to automate predictable messaging, automated message tagging, message spike alerts, and more. You can also see reports on how fast employees are responding to messages. The software also provides the ability to schedule create and schedule posts that get distributed to multiple social media sites.
Product Highlights
Social Listening
Sprout offers a robust set of listening and analytics tools. You can examine audience preferences, conversations about your brand, sentiment, and identify influencers. The software also features tools for identifying consumer trends and monitoring your competitors' social media performance.
Smart Inbox
Sprout Social allows you to monitor mentions and messages across all social media platforms from a single, unified inbox. You can tag and filter messages to prioritize important conversations. The software also maintains an easily accessible message history to support more thoughtful conversations.
Team Management
Assign conversations to team members and evaluate their productivity by tracking the tasks assigned and the tasks accomplished. Sprout Social also provides a great coaching tool with team reports that show how quickly users are responding to messages.
Social Media Management Features
- Approval Workflows
- Audience Analytics
- Canva Integration
- Chatbots
- Competitive Intelligence
- Content Calendar
- Content Discovery
- Custom Reports
- Ecommerce Integration
- Message Routing
- Optimal Post Time
- Respond to Messages
- Review Management
- Social Ads Integration
- Social Listening
- Unified Inbox
- User Roles
- Workflows / Orchestration
Available Plans
Standard
$249/Month
Free Trial
Professional
$399/Month
Free Trial
Advanced
$499/Month
Free Trial
Enterprise
Social Media Management Features
- Approval Workflows
- Audience Analytics
- Canva Integration
- Chatbots
- Competitive Intelligence
- Content Calendar
- Content Discovery
- Custom Reports
- Ecommerce Integration
- Message Routing
- Optimal Post Time
- Respond to Messages
- Review Management
- Social Ads Integration
- Social Listening
- Unified Inbox
- User Roles
- Workflows / Orchestration